If you combine customer service/sales experience with strong presentation skills and a goal orientation, this position offers you some great opportunities. You will:

• Earn a competitive base and uncapped commission promoting Opti-Port CLX, a unique platform enabling eyecare professionals to optimize and manage all aspects of contact lenses in their practice, including increasing sales and profitability. 
• Join at a time of explosive growth, giving you the chance to make an impact and help shape the ongoing evolution of our business.
• Work warm leads for the most part in this inside sales role (although there will be some cold calling) enhancing your potential for success.
• Showcase your potential to take on new responsibilities and advance along multiple career paths in our growing organization. In fact, this position is open because the incumbent is pursuing another opportunity within Opti-Port.
• Enjoy the best of both worlds: the smaller entrepreneurial company atmosphere of Opti-Port along with the stability and resources of a growing global organization. Opti-Port is part of Essilor, and Essilor's 2018 merger with Luxottica made us the world's largest player in the eyewear industry.

Founded in 2001, Opti-Port, an Essilor company, is a national alliance of leading multi-office eye care providers that leverages the combined strength of its member companies to provide revenue enhancing, cost saving, and market expanding opportunities. We do this by offering a common solutions platform -- CLX -- focused on group purchasing, web technology, education & training, and marketing solutions. Essilor of America, Inc. is the leading manufacturer of eyeglass lenses in the United States, employs more than 7,000 people, and operates the largest and most comprehensive optical laboratory network in the U.S.

To meet the basic qualification for this role, you will have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship. In addition, to be a good fit for the CLX Regional Account Manager opportunity, you will have:

• 1 to 5 years of experience in customer service and/or sales.
• Experience delivering in-person or online presentations.
• A dynamic personality and a goal orientation.
• Leadership skills and the ability to lead teams and drive projects.
• The ability to continuously improve and keep pace with a growing organization.
• Strong problem-solving and analytical skills.
• A team player approach.
• Solid written and oral communication skills.
• Optical industry experience is a strong plus. 

You will work with prospective and existing accounts in the Eastern US. Our preference is that you are based in the St. Louis area, but we will consider qualified candidates who live anywhere in the region.

Reporting to the Sales Director, you will join a team that includes two other CLX Regional Account Managers. Each has individual responsibilities, but the team also works collaboratively, such as in making group presentations. The team also shares ideas and insights.

This is a hybrid position that serves as the primary contact for prospective clients and provides consultation with existing accounts to minimize fall-off and increase retention. You'll take advantage of leads produced for your through both traditional marketing and business development activities with partnering companies, as well as outreach through various channel contacts.

Key responsibilities include lead follow-up via phone and e-mail, cultivating a strong relationship, qualifying and determining client needs, educating the decision-maker on the features and benefits of the product, and closing the sale. Following the sale, you'll focus on retention and consultation to assist clients in utilizing CLX to its full potential.

More specifically, you will:

• Follow-up on prospective leads via phone and email.
• Utilize a consultative sales approach to build relationships, determine the need, make recommendations and support the buying decision to provide world-class customer service.
• Assist both prospects and customers with questions from incoming calls and emails.
• Conduct online demos with prospective customers on the CLX Capture Strategy.
• Perform regular business reviews with members to review activity and propose improvements to ensure maximum value is being received. These reviews will include:
  • Optimization analysis
  • Goal setting
  • Plans for improvement
• Document each interaction in the CRM with relevant, detailed information for accurate, usable record keeping.
• Manage the prospect-to-customer pipeline, which includes in-depth CRM documentation, timely follow-up and scheduling onboards with the Onboard Specialist.
• Interact with Marketing and IT teams to relay valuable information about interactions to improve the message and product.
• Work with the Strategic Channel Manager and various channel contacts to support lead generation.
• Interact with and transfer all closed business to the Onboarding Specialist to complete the sales cycle.
• Cross train in onboarding for flexing purposes.

Video: Opti-Port members discuss the networking benefits of CLX.

Strong mission
Our mission is simple: help eye practices help patients see better. Our member-centric solutions enable these practices to better maintain doctor-patient relationships, create office efficiencies and generate additional revenues. It is a win, WIN for our practices and superior patient care!

Learning and development
Ours is a dynamic environment filled with interesting challenges and opportunities for growth. There is always something to learn, think through, research or fix. At every level, people are producing work and are learning and evolving their skills and knowledge.

Great product
Opti-Port CLX is a propriety B2B / B2B2C cloud-based platform designed to assist eyecare professionals in increasing retention, acquiring new customers, increasing capture rate, and helping their patients see better. As the industry's leading online contact lens management platform, CLX helps users manage their contact lenses without disruption to their current ordering frequency or activity.

Great environment
You will join a team that includes dedicated, sharp and mutually supportive professionals. Our culture is entrepreneurial and fresh, backed by a global organization with 170 years of success.

Truly living our values
At Opti-Port and Essilor, we believe everyone deserves to see life and all its detail with the best vision possible. That's why, in addition to designing, manufacturing and distributing quality vision care solutions worldwide, we invest in raising awareness of the importance of good vision, support eyecare professionals, invent new technologies and products, and support philanthropic initiatives. We also are committed to robust standards for environmental sustainability. These are just a couple of reasons we were one of the 52 companies named to Fortune magazine's 2019 Change the World list.

Strong compensation
In addition to a competitive salary and bonus opportunity, we offer an exceptional mix of benefits, including medical, dental and vision plans; a 401(k) plan with company match; tuition reimbursement; comprehensive training; a laptop and more.

As a company, Opti-Port focuses on technology and sales, but our success depends on our focus on supporting our members. You'll need strong interpersonal and relationship-building skills, including the ability to influence and motivate others. This applies to both your external and internal interactions. You'll need to be able to gain the trust of your prospects and clients, and also promote collaboration with various internal stakeholders.

We're looking for a professional who is positive and upbeat, and you'll also need to be flexible and adaptable. CLX is constantly evolving to meet the ever-changing needs of clients. We regularly add features, and we're also proactive about exploring new market segments. In addition, to be an outstanding CLX Regional Account Manager, you will:

• Pay attention to details, and also grasp the bigger picture.
• Manage multiple responsibilities and priorities effectively.
• Bring strong self-motivation and self-discipline.
• Keep a constant eye out for ways to improve processes.
• Achieve goals independently but also contribute as a team player.
• Enjoy learning and growing, and take ownership of your own professional development.